Individualized IT Support

Tailored IT Support

• Basic Computer Setup: Configuration of new devices, software installation, and personalized settings with larger text and accessibility features

• Internet Safety Education: Training on recognizing scams, phishing attempts, and strategies for safe online browsing

• Password Management: Setup and training on password managers with emphasis on security and ease of remembering

• Smart Home Device Setup: Installation and configuration of voice-activated assistants, smart thermostats, and security systems

• Video Chat Training: Setup and usage instructions for platforms like Zoom, FaceTime, or Skype to connect with family and friends

• Photo Management: Organization of digital photos, creation of albums, and backing up precious memories

• Tablet and Smartphone Basics: Hands-on training for everyday tasks like texting, taking photos, and using essential apps

• Remote Support Solutions: Installation of remote access software for ongoing assistance without in-person visits

• Digital Healthcare Navigation: Setup and training for telehealth services, medication reminders, and health tracking apps

• Computer Maintenance: Regular check-ups, virus scans, updates, and performance optimization

• Tech Purchasing Guidance: Personalized advice on selecting appropriate devices and services based on individual needs

• Subscription Management: Help with managing digital subscriptions, streaming services, and online accounts

• Printer and Peripheral Setup: Installation and troubleshooting of printers, scanners, and other accessories

Purchasing support and negotiations

Custom Computer Building & Purchasing

• Needs Assessment: Conducting detailed interviews to understand specific technology requirements

• Custom Computer Design: Building computers tailored to seniors' specific needs (larger screens, accessibility features, simplified interfaces)

• Component Selection: Choosing appropriate hardware components with future-proofing in mind

• Budget Optimization: Maximizing value by focusing spending on components that matter most for their use cases

• Brand Guidance: Recommending reliable brands with good customer service and warranty policies

• Retail Accompaniment: Going shopping with clients to provide on-the-spot advice and prevent upselling

• Pre-purchase Research: Researching current models, reading reviews, and finding the best prices

• Refurbished Options: Identifying quality refurbished devices when budget is a concern

Post-Purchase & Ongoing Support

• Setup and Configuration: Initial setup of new devices with all necessary software and accessibility features

• Data Transfer: Moving files, contacts, and settings from old devices to new ones

• Peripheral Integration: Ensuring printers, scanners, and other devices work seamlessly with new equipment

• Warranty Registration: Ensuring all warranties are properly registered and documented

• Return Assessment: Evaluating if new purchases meet expectations and assisting with returns if needed

• Regular Check-ins: Scheduled maintenance visits to address concerns before they become problems

• Technology Education: Ongoing learning sessions to build confidence with new devices

• Upgrade Consultations: Advising on when upgrades are truly necessary versus when current equipment is sufficient

Telecom and Service Provider Support

• Contract Review & Negotiation: Analyzing current telecom contracts and negotiating better rates with providers for phone, internet, and cable services

• Plan Optimization: Identifying the most cost-effective plans based on actual usage patterns

• Bill Auditing: Reviewing telecom bills to identify unnecessary charges or services

• Provider Transition Assistance: Managing the switch between service providers with minimal disruption

• Bundle Evaluation: Assessing if bundled services actually save money compared to individual plans